Delivery Policy

At Holt by Acacia, we strive to provide you with a seamless and enjoyable shopping experience, including prompt delivery of your purchases. Please take a moment to review our delivery policy outlined below:

1. Delivery Zones:

• We currently offer delivery within Kuwait. If your location falls outside Kuwait, please contact us for alternative arrangements.

2. Delivery Timeframe:

• We aim to dispatch your order within [3 business days] after payment confirmation.
• Delivery times may vary depending on your location and product availability. You will receive a delivery confirmation email with tracking details once your order has been dispatched.

3. Delivery Notifications:

• You will receive email notifications regarding the status of your order, including confirmation, dispatch, and delivery updates.
• Please ensure that your contact details are accurate to receive these notifications promptly.

4. Delivery Acceptance:

• Upon delivery, please inspect your items carefully for any damage or defects.
• If you notice any issues, please contact us immediately to report the problem and arrange for a replacement or refund.

5. Delivery Instructions:

• During the checkout process, you can provide specific delivery instructions, such as preferred delivery times or special access requirements.
• We will do our best to accommodate these instructions, but we cannot guarantee specific delivery times due to factors beyond our control, such as traffic and weather conditions.

6. Failed Delivery Attempts:

• If our courier is unable to deliver your order due to reasons such as incorrect address or recipient unavailability, they will leave a E-mail notification with instructions for re-delivery or pickup from a nearby location.

7. Express Delivery:

• We understand that sometimes you need your items urgently. That’s why we offer express delivery for eligible orders.
• To qualify for express delivery, orders must be placed before 11:00 AM local time on business days.
• Express delivery is subject to product availability. If your items are available in our warehouse, we’ll ensure they’re dispatched swiftly to meet your delivery deadline and it will cost additional 5 K.D.
• Please note that express delivery may not be available for all locations and products. Any restrictions will be communicated during the checkout process.
• While we make every effort to fulfill express delivery orders within the specified timeframe, factors such as traffic conditions and courier availability may impact actual delivery times.
• If you have any questions about express delivery or need assistance with placing an urgent order, please contact our customer support team for assistance.

8. Customer Support:

• If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.

9. Returns and Exchanges:

• Please refer to our Returns and Exchanges Policy for information on how to return or exchange items purchased from Holt by Acacia.

10. Policy Updates:

• We reserve the right to update or modify our delivery policy at any time. Any changes will be effective immediately upon posting on our website.
• By placing an order with Holt by Acacia, you agree to abide by the terms and conditions outlined in this delivery policy.

 

If you have any further queries regarding our delivery policy, please feel free to contact us.

Thank you for choosing Holt by Acacia for your gardening and outdoor living needs!