I DID NOT RECEIVE WHAT EXACTLY I ORDERED ONLINE. WHAT SHOULD I DO NOW?
If the order you received mismatches the order you placed, then please report it to our Support Team.
The plant I want is out of stock – will it be restocked?
Occasionally, you lot love our plants so much we sell out! We get regular deliveries so it won’t be out of stock for long unless it’s seasonal like some of our flowering products like Hydrangeas. If you want to contact us, a member of our team can let you know more details, so you don’t have to keep checking in on the website.
I FORGOT TO ADD AN ITEM TO MY ORDER. WHAT SHOULD I DO NOW?
Which plants are pet-friendly?
The lower leaves on my house plant are turning yellow, why is this?
Lower leaves can turn yellow when the plant has been overwatered. Double-check that the plant is not sitting in water and if it is, pour this away. Next, remove the yellow leaves and only give your plant some water every 3-4 weeks. Alternatively, check it to see if it feels light in weight or if the soil looks dry – those are signs that it now needs water. Sometimes the top layer of the soil can appear dry but when you pick up the plant there is some weight to it, as the soil is moist underneath, so it is good to do both of these checks.
Why are some of my succulent leaves turning black?
It sounds like this plant has been overwatered.. easy to do with succulents so don’t feel too bad. Succulent plants do not like to sit in water and will rot if they have had too much. To check, push back the moss and check how moist the soil is. You could possibly remove the plant from its pot and let it dry out a little but it may be beyond help if it has started to rot.
My pot arrived broken, what should I do?
No problem, please send us a photo along with your order number and we will send out a replacement pot for you. This very occasionally happens during delivery, please notify us within 72 hours of the delivery. There is no need to return the pot!
I have received a gift and I’m not sure who it is from, can you let me know?
All of our lovely customers have the opportunity to include a personal message with their green gifts, however, if your gift doesn’t arrive with a message, unfortunately, due to data protection, we are unable to give you the senders details. We are very happy to contact the sender, however, and ask them to make themselves known to you.