Policies
At Holt by Acacia, we strive to provide you an enjoyable shopping experience, right from purchase to prompt delivery of your orders and post-delivery
support. Please take a moment to review our delivery policy as outlined below:
1. Delivery Zones:
We currently offer delivery only within Kuwait at selected areas. We deliver orders through our own delivery network, we may engage 3rd party
logistics partners as well.
2. Delivery Timeframe:
We shall dispatch your order upon receipt of payment or order confirmation. According to the FCFS delivery method
• Delivery times may vary depending on your location and product availability at the nearest outlet, a delivery confirmation email shall be sent
prior to dispatch.
• Please ensure that your contact details are accurate to receive these notifications promptly.
3. Delivery Acceptance:
Please inspect all items delivered for any damage or defects carefully. If the service is not satisfactory, please contact us immediately to report the
problem.
5. Failed Delivery:
Due to reasons such as incorrect address or recipient unavailability, and we are unable to deliver your order, please contact our customer service
department to arrange for a pickup from a nearby location or schedule an alternative delivery time. We will
not be responsible for any orders that are not delivered exceeding 7 days from the date of purchase.
6. Customer Support:
Please do not hesitate to contact our customer support team for any queries regarding your delivery.
9. Returns and Exchanges:
An invoice shall be provided upon delivery and shall confirm your receipt of all items purchased in the order. Items found defective and reported during
delivery shall qualify for exchange at Holt by Acacia.
10. Policy Updates:
We reserve the right to update or modify our delivery policy at any time. Any such changes will be effective immediately upon posting it on Holt website.
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By placing an order with Holt by Acacia, you agree to abide by the terms and conditions outlined in this delivery policy. If you have any further queries regarding our delivery policy, please feel free to contact us. HOW TO CONTACT US We are available to serve you at our best and respond to your valuable queries on all days during the week. Here is how you can contact us thru various channels:
Phone:
Email : info@holtbyacacia.com
Instagram : #holtbyacacia
WhatsApp : +965 504 15830
