HOLT by ACACIA

Return, Exchange & Refund Policy

 

GENERAL POLICY

Returns/exchanges require the original invoice. Products must be unused, undamaged and in original packaging. All requests are subject to inspection and management approval.

 

NON-RETURNABLE ITEMS

•  Natural Plants

•  Sale, Clearance, Promotional or Extra Discount items

•  Customized/Special Order products

•  Products damaged through misuse or improper handling

 

DELIVERY

Inspect your order upon delivery. Any damage, missing, defective or incorrect item must be reported within 24 hours. Claims after 24 hours cannot be accepted.

 

REFUNDS

Approved refunds will be made by Bank Transfer or Store Credit at the company's discretion. Delivery and shipping charges are non-refundable.

 

CONTACT

Contact the HOLT by ACACIA Helpline or your Sales Representative with your invoice and photos of the issue.